Our products have a lifetime warranty. We stand behind our work and will not rest until you love your product as much as we do. Please send it back to us should you encounter a defect and we'll repair it at no additional cost.
Our warranty includes repairs to problems with fabric, leather, and trims. If damages are incurred by the user, we can offer repairs at a reasonable rate. The warranty does not cover incidents such as washing your bag, negligent damages, dog bites, and the like.
You send us the item, and we'll cover the cost of return shipping. Items that do not meet the warranty criteria above will be quoted a total price for shipping and repair costs. All repairs will be handled within a reasonable time. Because we are a small operation, your repair may be subject to delays or slowdowns depending on the time of year.
All repairs should be mailed to:
3042 16th St.
San Francisco, CA 94103